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Director, IT Service Management


Salary: $139,405.00 - $163,087.00 Annually
Job Type: Full-Time
Job Number: 26-024
Closing: 4/30/2026 11:59 PM Pacific
Location: GCCCD District, CA
Division: District Wide

OVERVIEW & HIGHLIGHTS


The Grossmont-Cuyamaca Community College District is seeking a qualified individual as a Director, IT Service Management. The Incumbent under administrative direction of the assigned manager directs, manages, supervises and coordinates the activities and operations of the IT Service Management department. Designs the service strategy of the IT Service department, prioritizes technology investments and ensures quality service design to maximize value to District customers. Operationally, optimizes support processes, develops technology plans, manages and operates services, manages problem resolution and implements change control within the framework of the service strategy. Manages the entire life cycle of services, including strategy, design, transition to operation, ongoing support, continual service improvement and service decommissioning. If this describes you, we encourage you to apply for the opportunity to join the innovative and talented Grossmont-Cuyamaca Community College District team and become a part of this dedicated team in beautiful San Diego County!

***This recruitment will establish an eligibility list valid for 6 months
and will be used to fill current and future vacancies.***

ABOUT THE GROSSMONT-CUYAMACA COMMUNITY COLLEGE DISTRICT:


As the largest institution of higher education in East County, the Grossmont-Cuyamaca Community College District has enhanced the quality of life in East County for over 65 years by providing top notch, affordable education and workforce training. Our institutions offer a variety of convenient online and in-person classes, along with competitive degree and certificate programs. The District, which includes Grossmont College and Cuyamaca College, serves nearly 30,000 students annually, and awards over 6,000 degrees and certificates each year. The colleges are consistently ranked as top transfer institutions to SDSU, and lead the way in developing educational programs, classes, and services that meet the diverse needs of East County's student population.

WE OFFER GREAT BENEFITS:

Grossmont-Cuyamaca Community College District offers an excellent, fully paid benefits package for eligible administrators who are employed at least fifteen (15) calendar days or more per month:

Benefits include:

• Retirement - CalPERS
• Holidays - 19 paid holidays per year (based on 12-month employment contract)
• Vacation - 24 vacation days per year (for 12-month employees)
• Sick Leave - 12 paid sick days per year (for 12 working months)
• Fully Paid Medical Insurance (for employee and dependents)
• Prescription Insurance (for employee and dependents)
• Fully Paid Dental Insurance (for employee and dependents)
• Fully Paid Vision Insurance (for employee and dependents)
• Life Insurance
• TASC Flexible Spending Accounts
• Long Term Disability
• Wellness/Mental Health Benefit
• Deferred Compensation (403B / 457B)

For further information regarding our benefits, please visit our website at: https://www.gcccd.edu/human-resources/benefits/index.php

ALL ABOUT THE JOB


AT-A-GLANCE POSITION INFORMATION:
***This recruitment will establish an eligibility list valid for 6 monthsand will be used to fill current and future vacancies.***

Current Vacancy: Grossmont-Cuyamaca Community College District Offices

Type of position: Full-Time - Monday - Friday. This is an Exempt position and is not eligible of over-time.

Salary: Range M-11

$11,617 - $13,590 Monthly

$139,405- $163,087 Annually

Initial Salary Placement: New employees start at Step A ($11,617) or B ($12,081) monthly on the salary schedule.

To view the Classified Management Salary Schedule for this classification, please click here (Download PDF reader).

QUALIFICATIONS & REQUIREMENTS

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

Any combination of training and experience equivalent to:

A Bachelor's degree or equivalent from an accredited college or university with major course work in computer science, management information systems, information technology or a related field.

Five years of increasingly responsible experience in an IT department including three years of management or supervisory responsibility.

Please (Download PDF reader)to view the complete job description.

SUPPLEMENTAL INFORMATION


APPLICATION AND SELECTION PROCESS:
Please read the entire job posting before your application is submitted.

Please allow yourself plenty of time to complete the application and supplemental questions prior to the closing date/time of the posting.

For step-by-step instructions and help to set up your account and apply to this career opportunity, please visit: https://www.schooljobs.com/home/applicationguide

APPLICATION PROCESS:

• Complete the online application:
  • Include all current and previous education completed.
    • Include area of focus/major for any education entries.
  • Include all current and previous work history.
    • Do not leave out experience which you think might not be relevant. Please let our recruitment team screen your work history for relevancy.
    • List different positions at the same employer as their own entries with completed duration, duties, and supervisory content/answers.
    • Work history must include the beginning and ending month/year.
  • References:
    • References included on your application MUST include a minimum of three (3) professional colleagues, current, or former supervisors who can speak to your work quality. At least one (1) reference must be a current or former supervisor.

• Submit required attachments (if any):
  1. A resume may be attached, but can NOT be substituted for completing work history, education sections, or the supplemental questions of the employment application.
  2. Additional documents, if any, may/should be attached to the online employment application.
  3. Application materials with pictures or personal information will render your application incomplete.
  4. Please upload .doc, .docx, or PDF files. If you are working on Google Docs or Mac files please be sure to save under .doc or PDF for file to upload correctly.

• Complete Supplemental Questions:
  • Any supplemental questions should be answered thoroughly, clearly, and concisely as the responses provided (along with the entire application package) will be carefully reviewed to determine which candidates will move forward in the recruitment process.
  • Incomplete answers to supplemental questions such as 'See Resume' or 'See Work History' or generic answers such as 'I have many years of experience' which do not adequately address the specific content of the question may result in the removal of the application from consideration.
    
    

VETERAN'S POINTS:

• Veterans not previously employed by the District, with 30 days or more of military service who become eligible for appointment by attaining the passing mark established for the examination, shall be allowed an additional credit of five (5) points and disabled veterans shall be allowed an additional credit of ten (10) points, which shall be added to the percentages attained in the examinations by the veterans.
• Any applicant who claims veteran's credit must submit Form DD 214 at the time the employment application is submitted. Failure to submit Form DD 214 at the time of application shall result in no veteran's credits being considered or added to any passing score.

ASSESSMENT PROCESS:

• The assessment process for this position may include any combination of the following:

1. An application screening for initial qualifications
2. Supplemental training and experience screening, documentation(s)/ certification(s) screening
3. Oral assessment (Oral assessments are conducted over Zoom. If you lack reliable computer or internet connectivity, accommodations will be provided in the Personnel Commission office for your participation.)

• The District reserves the right to utilize a flexible pass point (cut-off) on any test part to meet the staffing needs as determined by the District.
• If you participate in and fail any assessment segment, you must wait a period of 90 days (approximately 3 months) to apply/test again for the same classification during a posted recruitment.

CANDIDATE COMMUNICATION:

The Grossmont-Cuyamaca Community College District communicates information regarding the hiring process via email. It is your responsibility, as the candidate, to provide the correct contact information by which to be notified. Please be aware that the District is not responsible for messages blocked by your email service. In an effort to allow our emails through your personal spam filter, you can add the domain @gcccd.edu, domain@schooljobs.com and domain@governmentjobs.com to your safe senders list. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.

DISABILITY ACCOMMODATIONS:

Applicants who are protected under the Americans with Disabilities Act and who require accommodations for completing the application and/or assessment process should notify the Personnel Commission within two days of the closing date by emailingPersonnel.Commission@gcccd.edu. Accommodations provided during the assessment process will end upon the establishment of the eligibility list. Accommodations required for selection interviews must be requested at the time of scheduling the selection interview.

EMPLOYMENT REQUIREMENTS:

• Offers of employment are contingent upon successful fingerprint clearance. A processing fee plus Live Scan fee will be required.
• Under Federal Law, employers are required to verify that all new employees are eligible for employment in the United States. Prior to appointment to a position, you must present acceptable proof of your identity and authorization to work in the United States.

QUESTIONS?

Please email Personnel.Commission@gcccd.edu if you have questions regarding this opportunity.

EQUITY STATEMENT

The Grossmont-Cuyamaca Community College District is committed to the principles of equal employment opportunity. All qualified applicants for employment, as well as District employees, shall have full and equal access to employment opportunities. Grossmont-Cuyamaca Community College District prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics.



The district encourages candidates who are equity-minded to apply. Grossmont-Cuyamaca Community College District is a minority-serving, Hispanic-serving institution. We actively seek to attract candidates from minority groups that value equity, diversity, and inclusion. Equity, diversity, and inclusion are built into the culture at Grossmont-Cuyamaca Community College District and are an essential component of the work that we do. Grossmont-Cuyamaca Community College District is committed to racial and socioeconomic diversity as it is a reflection of our student population, and we strive to hire candidates that share this commitment.



Grossmont-Cuyamaca Community College District is an Equal Employment Opportunity and Title IX employer.

For more information, please contact:

Human Resources

Grossmont-Cuyamaca Community College District

8800 Grossmont College Drive

El Cajon, CA 92020



To apply, please visit https://www.schooljobs.com/careers/gcccd/jobs/5295451/director-it-service-management




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